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RESERVATION AND CANCELLATION POLICIES

  1. To confirm and guarantee your reservation we require a minimum deposit of 50% of the total of your reservation or requested services.
  2. The remaining total payment must be covered 48 hours before the date of arrival or start of services.
  3. Any change or cancellation to your reservation must be requested via email to info@experienciayaventura.com a minimum of 72 hours before the date of arrival or start of services.
  4. In the event that the total payment is not received and / or no change has been notified, it will be considered canceled and there will be no refund of the deposit.
  5. Any cancellation generates a surcharge of 30% of the total value of the services requested.
  6. If the change is not made in the time and manner mentioned above, administrative expenses of 10% on the total value of the contracted services will be charged.
  7. There will be no refund of any kind in case the client does not show up.
  8. Tolerance time is 15 minutes after the stipulated meeting time.
  9. Accident medical expenses and / or traveler's insurance are personal responsibility and non-transferable.
  10. We reserve the right to refuse any person who presents conditions that may be risky for their safety, security of the place, or that of the group. In such cases access will be denied and there will be no refund.
  11. We reserve the right to cancel do to unforeseen circumstances.
  12. In the event that it is necessary to suspend or cancel the activity due to weather conditions, natural disasters, actions of the authorities, acts of terrorism, or any cause not attributable to the company, there will be no refund and the activity will be rescheduled to another date or similar activity whenever possible. The reservation will be valid for a maximum of 6 months from the date applied in the reservation. Any difference in price will be the responsibility of the client.
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